Time for another moan - well, it's what I'm here for, isn't it?!
I've been extolling the virtues of Southern's cheapie-cheapie rail fares but I do have a problem with their dissemination of information!
Have been trying for the last few days to book an "advance" (i.e. "cheap") ticket for Saturday but whatever times I put in it just tells me there are "no fares available for your selected journey". I eventually managed to speak to a "real" person (after going through God knows how many recorded messages) who tells me it is because there are engineering works so you need to change at Lewes, get a bus etc.O.K., why couldn't they make that obvious on their website?
Now, another moan: When I telephone a company, isn't it obvious it's because a) I want to have a conversation with a real person, b) I couldn't find the information I required on their website, or c) I don't have access to the internet, so it really pisses me off to get the recorded message telling me I can go their website at www. whatever!
O.k., that's it for now...
Ah, the joys of the recorded message.
ReplyDeleteI spent a jolly hour trying to get through to my credit card supplier last week. Infinite number of options to select, which led into a further labyrinthine maze of sub-options.
Lost the will to live in the end and gave up. Was trying to report a glitch on their website so hell mend them if everyone's online payments disappear into a black hole.